1) Cancellation /Termination Within Minimum Term for Medical or Relocation Reasons:

  1. You can only cancel your membership prior to the expiry of the Minimum Term if you become subject to medical incapacity, if you relocate to an area, not within 50 kilometers of a Bangsawan Fitness Club, or if we make changes to the Contract which adversely affects you. For cancellation due to medical incapacity or relocation, you will only be permitted to cancel your membership if you produce supporting documentation to our satisfaction (in case of medical reasons by a qualified medical practitioner certifying that you are permanently sick or incapacitated from undertaking any exercise regime for a period of 12 months or the remaining term of your membership, whichever is longer and in the case of relocation, by the areal estate or similar agent certifying your relocation). The departure fee will be charged depending on the number of months left on the Contract as stated below.
  2. Cancellation ‘Departure’ Fee (this may be waived in special circumstances (e.g bankruptcy): This fee converts your membership to a short-term option (which would have been offered to you upon joining) to allow cancellation of your contract within the minimum term period and is only offered for the reasons outlined above. For the remaining time of 1-4 monthsRM199 will be payable. The Management reserves the right at any time to vary the cancellation ‘Departure’ Fee to be charged.
  3. One full calendar month’s advance cancellation notice is applicable in addition to the cancellation fee payment.

2) Termination On or After the Minimum Term

  1. You can terminate your membership on or after the minimum term if you give us one full calendar month’s advance notice (calendar month begins from the 1st day of the month).
  2. You must be aware that:
    (a) Termination takes effect on the last day of the month following our receipt of your notice.You must walk in to your club to request for cancellation.
    (b) You shall receive a cancellation request receipt/form from our Club to acknowledge your request.
    (c) You are required to meet our Club staff in person before the application is processed. If you have provided us with your email address, you will receive an email to confirm your cancellation.
    (d) All outstanding fees must be paid before the cancellation of your membership can be processed. You cannot claim the Membership Time Freeze and skip the calendar month notice period. To be clear, a Time Freeze is not available during your notice period.
    (e) Termination of a membership that has been frozen/time-restricted shall be subjected to full original monthly dues for the notice period.
    (f) Where either of us terminates your membership, any fees that you have not paid (for example if you had not paid for the previous months), will need to be paid or we may take action to recover the outstanding payments.
    (g) We can refuse your entry to The Club whenever your payments are not up-to-date.


Last updated January 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a return merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Bangsawan Fitness Sdn Bhd

Attn: Returns
No. 8-1, Jalan Puncak Alam Jaya 16,
Pusat Perdagangan Puncak Alam Jaya
Bandar Puncak Alam, Selangor 42300

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed


The following items cannot be returned or exchanged:

  • Used product

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at: